Visitor Services at the Museum & Theatre
What we offer:
Behind the desk in the lobby, when you first walk in, we have many coat hooks and a space for stroller parking.
Lost and Found
All items found are returned to the desk in the lobby. These items are kept for at least one week; please call (207) 828-1234 if you believe you have left something at the Museum. For health reasons, we do not hold onto food, sippy cups or pacifiers.
Emergency or First Aid
If you have any safety concerns or incidents, please ask a guide or any staff member for help immediately!
The Children's Museum & Theatre is fully accessible to all visitors.
Clean and Safe Props
We work hard to keep our museum clean and safe! We are conscious of potential choking hazards and avoid them in our exhibits. All of our plastic food is washed and sanitized nightly. Other props, such as dress-up clothes and stuffed animals, are laundered on a rotating schedule. You can help us keep our museum germ safe by letting us know if a prop has been in your child's mouth or by simply placing a dirty toy in the drop bin in our toddler park.
Visiting with a baby or toddler?
Baby Changing Tables
Every public restroom is equipped with changing tables. For health and safety reasons, we ask all visitors to use only the changing tables to change diapers.
If needed, diapers and wipes are available upon request at the front desk.
Nursing is welcome anywhere in the building. We provide chairs or seats in the cafe, Book Nook, Toddler Park and throughout the museum. If you prefer to nurse in private, please ask a staff member and we can make accommodations for you.
In the entrance lobby, you will find a coat area with space for stroller parking. You are welcome to wheel your little one around the museum if you prefer, as it is completely accessible. We offer additional stroller parking in the café on busy days.
What we Ask:
- Children under the age of 16 must be accompanied by an adult.
- For the comfort and safety of visitors and staff, the Children’s Museum & Theatre of Maine does not permit weapons of any kind on the campus, inside the building, or at any events.
- Smoking and tobacco use are not permitted in or on the property of the Museum & Theatre.
- Food and drink are only welcome in these specific locations: Lower Level, Lobby Level, and Backyard.
- Toddler Park is only for children under the age of 4.
- Please ensure that your child is fully clothed.
- Please remind your children to explore safely.
The Museum & Theatre does not have a private parking lot, but there are many nearby parking options available.
Click here for parking tips and a map of local garages.
Although we do not allow eating in the Museum's exhibit areas, there is a cafe located on the lower level with a vending machine filled with nutritious, natural snacks and drinks (machine takes cash, credit or debit). A locally owned and operated company keeps the machine stocked with a healthy selection of dried fruits and nuts, popcorn, fruit juices and more. The cafe is also an ideal place to share a lunch from home or take out from one of our neighboring restaurants. During warm weather months, you can also enjoy outdoor snacking at one of our backyard picnic tables.
Before making reservations for any of our theatre performances, workshops or special events, we encourage you to read the following policies:
Please arrive at least ten minutes before the show or workshop to pick up your tickets or sign in. The Museum & Theatre closes at 5:00pm, so if you would like to play before or after the show or workshop, please plan accordingly. (Click here for our hours of operation.) Tickets to theatre performances are general admission; there is no assigned seating.
The purchase price of a workshop or performance does not include admission to the Museum. Ticketholders for theatre productions are not required to pay Museum admission, but are invited to do so at a discounted Stay & Play rate. Unless otherwise stated, all other performances and workshops require paid admission to the Museum in addition to the program price. (Members do not pay admission - click here to learn about becoming a member.)
To reserve tickets for a theatre performance, payment must be made at the time of reservation. Once you have purchased tickets to a performance, you may pick them up before the show at the front desk of the Children's Museum & Theatre of Maine. Tickets not picked up by the time of the show will be forfeited. Tickets are non-refundable and non-transferable. The Children's Museum & Theatre of Maine is not responsible for lost or stolen tickets.
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