We're Hiring! Visitor Services Assistant (Temporary, Part-time)
JOB ANNOUNCEMENT
VISITOR SERVICES ASSISTANT (Temporary, Part-time)
POSITION PURPOSE
The primary responsibility of the Visitor Services Assistant is ensuring a high-quality visitor experience at the front desk and assisting with museum & theatre operations. This temporary position reports to the Visitor Services Manager and runs from Sunday, June 15, 2026 through Sunday, September 6, 2026.
POSITION SUMMARY
Operate Welcome Desk register in a high-volume, noisy environment
Ensure all visitors feel welcome- fostering a sense of belonging & joy
Represent Children’s Museum & Theatre of Maine to all visitors in a lively, play-based environment
Respond to visitor questions and provide appropriate information about the Museum & Theatre and the surrounding area
Perform cash and credit transactions for admissions, memberships, event ticketing, etc.
Open and close register & front desk
Promote and take reservations for performances and workshops
Answer the main phone line and respond to the front desk email account
Maintain cleanliness of lobby and front desk areas, including management of lost & found items
Maintain cleanliness of facilities as assigned
Promote and sell memberships to families and organizations
Staff after-hours events as needed (typically Thursday or Friday nights scheduled 3-4 weeks in advance)
Perform other duties as identified by supervisor
Participate in annual self-evaluation & review
POSITION REQUIREMENTS
Incredible customer service skills
Enjoy working with children and families
Comfortable working in a high noise environment, that includes an indoor playground
Ability to switch between tasks fluidly
Proficiency with Microsoft Word, Excel, and Point of Sale systems is a plus
Two years of retail or in a retail adjacent environment with experience in sales and merchandising a plus
The availability to work on weekends (typically 8:30-4:30 range) including a potential opportunity to pick up evening hours until 8:00 pm.
PERSONAL ATTRIBUTES
Strong organizational skills and attention to detail
Exemplary communication skills
Ability to work as a team player
Discretion and sound judgment
Proven reliability and professionalism
Solution-oriented, positive attitude
PHYSICAL DEMANDS OF WORKPLACE / ROLE
Listening to visitors and responding to them is required regularly.
Computer use is required frequently.
Maintaining sight of the entrance to CMTM regularly requires visual acuity and the ability to react based on what is observed.
Role occasionally includes moving quickly to ensure children do not leave the premise unattended.
Motor dexterity required for locking front doors, stamping hands, typing, and exchanging and counting currency.
Many tasks require prolonged periods of sitting or standing during regular duties.
Reaching overhead is required regularly for store restocking.
Lifting up to 15 lbs is required frequently for store restocking.
Climbing ladders up to 6’’ high is required occasionally.
Bending, crawling, kneeling, and crouching required occasionally
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Organization reserves the right to change this position description and/or assign tasks for the employee to perform, as the Organization may deem appropriate.
SCHEDULE
6/15 - 7/1
Sundays 8:30am - 4:30pm
7/2 - 9/6
Sundays 8:30 -3:30
Fridays 8:30 - 1:30
Saturdays 8:30 - 3:30
* There may be an opportunity to pick up additional hours including occasional evening hours during the summer season.
COMPENSATION
$18.81 per hour
Additional benefits include:
monthly free admission passes
snacks, tea & coffee are available daily onsite
staff events such as outings, parties, and lunches
CMTM maintains an equitable compensation system in which pay rates are determined by position. To ensure fairness and consistency, we are unable to negotiate the compensation listed above.
HOW TO APPLY
Each applicant is required to email a resume, letter or interest, and a completed Museum & Theatre employment application. These are accepted via email to hiring@kitetails.org.
CMTM Employment Application can be found at https://www.kitetails.org/jobs
Application Deadline: June 1, 2026 or until a candidate is found.
CMTM encourages candidates to apply even if they do not meet every single requirement above. At CMTM, we enjoy helping individuals grow professionally. If this role excites you and your past experience has some alignment with these qualifications, we encourage you to submit an application.
ABOUT CMTM
At the Children’s Museum & Theatre of Maine, we set the stage for every child to imagine and learn through play.
We value Belonging.
Everyone belongs at the Children’s Museum & Theatre of Maine. We believe each person has value and worth; we celebrate what makes each of us unique and what binds us together as a strong community
We value Play.
We embrace the power of play to build resilience, spark creativity, and ignite a child’s imagination. Play inspires our work, our physical spaces, our storytelling, and our learning experiences.
We value Community.
We center community in all we do. We strive to be an inclusive partner and resource in order to build strong, lasting relationships.
We value Curiosity.
We believe curiosity inspires children to explore, build empathy, and connect with others. Learning fueled by curiosity leads to a deeper understanding of self and the world around us.
We value Trust.
We provide safe, inclusive experiences and spaces to ensure that the community’s trust is earned and upheld in all that we do.
The Children’s Museum & Theatre of Maine is an equal opportunity employer.
We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We do not discriminate based on race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability status, ancestry, marital status, veteran status, medical condition, or any other category protected by local, state, or federal law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to making our facilities and programs accessible and safe for all members of our community, staff, and volunteers. We are actively working to increase accessibility and usability of our website, building, and educational activities. Supervisors work collaboratively with employees to make accommodations and modifications to accommodate the employee’s needs, including physical changes, assistive technologies, accessible communications, and policy enhancements. In doing so, we adhere to the available standards and guidelines and, in many cases, go beyond the guidelines to uphold our philosophy that our staff should have a safe and welcoming work environment where they can learn and grow. For a full description of our facility’s accessibility, please visit: www.kitetails.org/accessibility